Terms of Service

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and Unlimit Lab Ltd (“Unlimit Lab,” “we,” “us,” or “our”), a company registered in England and Wales.

By accessing or using our website at www.unlimitlab.com (the “Site”), any of our platforms, applications, or services (collectively, the “Services”), you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use our Services.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

In these Terms, the following definitions apply:

• “Content” means any text, data, images, graphics, audio, video, software, or other materials.
• “User Content” means any Content that you submit, upload, or transmit through the Services.
• “Platform” means any website, application, or digital product operated by Unlimit Lab, including but not limited to Hello Carer, Van Booking, Haulage Booking, and MicroIntell.
• “Subscription” means a recurring payment plan granting access to premium features of a Platform.
• “Intellectual Property Rights” means all patents, copyrights, trademarks, trade secrets, database rights, design rights, and all other intellectual property rights, whether registered or unregistered.
• “Personal Data” has the meaning given to it under the UK GDPR and the Data Protection Act 2018.

To use our Services, you must:

• Be at least 18 years of age (or the age of majority in your jurisdiction).
• Have the legal capacity to enter into a binding agreement.
• Not be prohibited from using our Services under any applicable law.
• Provide accurate, current, and complete information during registration.

For Platforms that involve care workforce services (such as Hello Carer), additional eligibility requirements — including professional qualifications, DBS checks, and regulatory compliance — may apply and will be specified on the relevant Platform.

Certain features of our Services require you to create an account. When registering, you agree to:

• Provide accurate, truthful, and complete registration information.
• Maintain and promptly update your account information.
• Keep your login credentials confidential and secure.
• Accept responsibility for all activities that occur under your account.
• Immediately notify us of any unauthorised use of your account or any security breach.

We reserve the right to suspend or terminate your account if we reasonably believe that any information provided is inaccurate, misleading, or violates these Terms.

Unlimit Lab operates as a startup studio and engineering consultancy, providing:

• SaaS Platforms: Digital platforms and marketplaces (e.g., Hello Carer, Van Booking, Haulage Booking) with various subscription tiers.
• Consulting Services: AI strategy, data engineering, cloud architecture, and digital transformation services delivered under separate Statements of Work (SOW).
• Technology Solutions: Custom software development, LLM integration, and machine learning solutions.

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with reasonable notice where practicable. We shall not be liable for any modification, suspension, or discontinuation of the Services.

You agree to use our Services only for lawful purposes and in accordance with these Terms. You shall not:

• Violate any applicable local, national, or international law or regulation.
• Infringe upon the rights of others, including Intellectual Property Rights, privacy, or publicity rights.
• Transmit any material that is defamatory, obscene, threatening, abusive, fraudulent, or otherwise objectionable.
• Upload or transmit viruses, malware, or other harmful code.
• Attempt to gain unauthorised access to any part of the Services, accounts, computer systems, or networks.
• Engage in automated data collection (scraping, crawling, harvesting) without express written consent.
• Interfere with or disrupt the integrity or performance of the Services.
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
• Use the Services to send unsolicited commercial communications (spam).
• Reverse engineer, decompile, or disassemble any part of the Services.
• Use the Services to compete directly with Unlimit Lab without prior written agreement.

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account and access to our Services, without prejudice to any other remedies available to us.

All Intellectual Property Rights in and to the Services, including but not limited to the Site, Platforms, software, designs, text, graphics, logos, icons, images, audio, video, data compilations, and underlying technology, are owned by or licensed to Unlimit Lab Ltd.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for their intended purpose, subject to these Terms. This licence does not include:

• Any right to resell, sublicence, or commercially exploit the Services or their content.
• Any right to collect or use product listings, descriptions, or pricing data.
• Any derivative use of the Services or their content.
• Any right to download, copy, or otherwise use account information for the benefit of a third party.
• Any use of data mining, robots, or similar data-gathering tools.

The Unlimit Lab name, logo, and all related product and service names, designs, and slogans are trademarks of Unlimit Lab Ltd. You must not use such marks without our prior written permission.

By submitting User Content through our Services, you:

• Retain ownership of your User Content.
• Grant us a worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, modify, display, distribute, and create derivative works of your User Content solely for the purpose of operating and providing the Services.
• Represent and warrant that you own or have the necessary rights to submit the User Content and grant the licence above.
• Represent and warrant that your User Content does not infringe any third-party rights or violate any applicable law.

We reserve the right to remove or disable access to any User Content that we determine, in our sole discretion, violates these Terms or is otherwise objectionable. We are not obligated to monitor User Content but may do so at our discretion.

Certain Services require payment of fees. By subscribing to or purchasing paid Services, you agree to:

• Pricing: Fees are as stated on the relevant Platform at the time of purchase. All prices are quoted in GBP (£) unless otherwise specified and are exclusive of VAT where applicable.
• Payment: You authorise us to charge the payment method provided for all fees due. Payment is processed through our secure third-party payment processors.
• Recurring Billing: Subscriptions are billed on a recurring basis (monthly or annually as selected). You will be charged at the start of each billing cycle.
• Free Trials: If a free trial is offered, you will be charged upon expiry of the trial period unless you cancel before the trial ends.
• Price Changes: We reserve the right to change our fees with at least 30 days' notice. Continued use of the Services after a price change constitutes acceptance of the new pricing.
• Refunds: Refund requests are handled on a case-by-case basis. Consulting services delivered under a SOW are non-refundable once the work has been performed.
• Late Payment: We reserve the right to charge interest on overdue amounts at the rate of 4% above the Bank of England base rate, compounded daily.
• Taxes: You are responsible for all applicable taxes, unless stated otherwise.

Each party agrees to keep confidential all non-public information received from the other party that is designated as confidential or that should reasonably be understood to be confidential (“Confidential Information”). Confidential Information includes but is not limited to business plans, technical data, source code, trade secrets, customer lists, and financial information.

The receiving party shall not disclose Confidential Information to any third party without the prior written consent of the disclosing party, except:

• To employees or contractors who need to know for the purposes contemplated by these Terms and are bound by confidentiality obligations.
• As required by applicable law, regulation, or court order (with prompt notice to the disclosing party where permitted).

Obligations of confidentiality survive termination of these Terms for a period of 3 years.

We process personal data in accordance with our Privacy Policy, which forms part of these Terms. By using our Services, you acknowledge and agree to the data practices described in our Privacy Policy.

Where we process personal data on your behalf (as a data processor), we shall:

• Process data only on your documented instructions.
• Ensure that personnel authorised to process data are subject to confidentiality obligations.
• Implement appropriate technical and organisational measures to ensure data security.
• Assist you in responding to data subject requests and in ensuring compliance with GDPR obligations.
• Delete or return all personal data upon termination of services, unless retention is required by law.
• Make available all information necessary to demonstrate compliance with data processing obligations.

A separate Data Processing Agreement (DPA) may be entered into where required.

Our Services are provided on an “as is” and “as available” basis. To the maximum extent permitted by applicable law, we expressly disclaim all warranties, whether express, implied, statutory, or otherwise, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
• Warranties that the Services will be uninterrupted, error-free, secure, or free of viruses or other harmful components.
• Warranties as to the accuracy, completeness, reliability, or timeliness of any Content or results obtained through the Services.

Nothing in these Terms excludes or limits any warranty that cannot lawfully be excluded or limited under English law. In particular, nothing in these Terms shall affect your statutory rights as a consumer (where applicable).

To the maximum extent permitted by applicable law:

• Exclusion of Indirect Losses: In no event shall Unlimit Lab be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation loss of profits, loss of revenue, loss of data, loss of goodwill, business interruption, or any other intangible losses, arising out of or in connection with your use of the Services.
• Cap on Liability: Our total aggregate liability to you for all claims arising out of or in connection with these Terms or the Services shall not exceed the greater of: (a) the total amount paid by you to us in the 12 months preceding the claim; or (b) £100.
• Exceptions: Nothing in these Terms shall limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be lawfully excluded or limited.

You agree to indemnify, defend, and hold harmless Unlimit Lab Ltd, its directors, officers, employees, agents, and affiliates from and against all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use of the Services.
• Your breach of these Terms.
• Your violation of any applicable law or regulation.
• Your User Content or any infringement of third-party rights.
• Any dispute between you and another user of the Services.

Either party may terminate this agreement as follows:

• By You: You may stop using the Services and close your account at any time by contacting us or through your account settings.
• By Us: We may suspend or terminate your access to the Services immediately, without prior notice or liability, if:
  • You breach any provision of these Terms.
  • We are required to do so by law.
  • We decide to discontinue the Services or any part thereof.
  • Your account has been inactive for an extended period.

Upon termination:

• Your right to use the Services will immediately cease.
• All licences granted under these Terms will terminate.
• Any outstanding fees become immediately due and payable.
• We may delete your account and associated data, subject to our data retention obligations and Privacy Policy.
• Provisions that by their nature should survive termination (including intellectual property, confidentiality, limitation of liability, and indemnification) shall survive.

Neither party shall be liable for any failure or delay in performing its obligations under these Terms if such failure or delay results from circumstances beyond the reasonable control of that party (“Force Majeure Event”), including but not limited to:

• Natural disasters, epidemics, pandemics.
• Acts of war, terrorism, civil unrest.
• Government actions, sanctions, embargoes.
• Power failures, internet or telecommunications failures.
• Cyber attacks or security breaches beyond reasonable preventive measures.

The affected party shall promptly notify the other party of the Force Majeure Event and use commercially reasonable efforts to mitigate its effects.

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, subject to the dispute resolution process outlined in Section 18.

In the event of any dispute arising out of or in connection with these Terms, the parties agree to attempt to resolve the matter through the following process:

Nothing in this section shall prevent either party from seeking urgent injunctive or interim relief from a court of competent jurisdiction.

We reserve the right to modify these Terms at any time. When we make material changes, we will:

• Update the “Last Updated” date at the top of this page.
• Provide reasonable notice via email, in-app notification, or a prominent notice on our Site.
• Where required by law, seek your explicit consent to the updated Terms.

Your continued use of the Services after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Services immediately.

If any provision of these Terms is found to be invalid, illegal, or unenforceable by any court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or if such modification is not possible, shall be severed from these Terms. The remaining provisions shall continue in full force and effect.

These Terms, together with our Privacy Policy and any applicable Statements of Work, Data Processing Agreements, or other supplemental agreements, constitute the entire agreement between you and Unlimit Lab regarding the use of the Services and supersede all prior agreements, understandings, and communications.

• Waiver: No failure or delay by either party in exercising any right under these Terms shall constitute a waiver of that right.
• Assignment: You may not assign or transfer these Terms or any rights granted hereunder without our prior written consent. We may assign our rights and obligations under these Terms without restriction.
• No Partnership: Nothing in these Terms shall create any partnership, joint venture, agency, or employment relationship between you and Unlimit Lab.
• Third-Party Rights: These Terms do not confer any rights on any person or party (other than the parties to these Terms) under the Contracts (Rights of Third Parties) Act 1999.
• Notices: All notices under these Terms shall be in writing and sent to the contact details provided by each party. Notices to us should be sent to the email address listed in Section 22.

If you have any questions about these Terms, please contact us:

For data protection specific enquiries, please contact privacy@unlimitlab.com.